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Frequently Asked Questions
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What kind of products does Oxalis offer?
We specialize in high-quality kitchenware and home lifestyle products, including cookware, utensils, dinnerware, bakeware, glassware, and smart kitchen storage solutions.
Do you deliver across Kenya?
Yes! We offer fast and reliable nationwide delivery to all major towns and cities across Kenya.
How long does delivery take?
Most orders are processed and dispatched within 24–48 hours. Delivery typically takes 2–4 business days depending on your location.
Do you have a physical store?
Currently, Oxalis operates online only, but we ensure a seamless shopping experience with detailed product descriptions and responsive customer support.
Do you deliver outside Nairobi?
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Nairobi: 1–2 business days
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Outside Nairobi: 2–5 business days
We’ll provide tracking updates once your order is dispatched.
How can I contact Oxalis customer service?
📧 Email: info@oxalis.co.ke
📞 Phone: +254 71 788 7880
🕒 Mon–Sat: 9:00 AM – 6:00 PM