Welcome to Oxalis. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using our website or making a purchase, you agree to be bound by these Terms.

1. General Information

Oxalis is a registered kitchenware retailer based in Nairobi, Kenya. Our mission is to provide high-quality kitchen products to enhance your culinary experience.

2. Eligibility

To use our website or purchase from us, you must be:

  • At least 18 years old, or under supervision of a parent/guardian.

  • Capable of entering into a legally binding contract.

3. Products & Pricing

We strive to ensure accurate descriptions, images, and prices for all products. However, Oxalis reserves the right to:

  • Correct errors in pricing or product details.

  • Cancel or refuse any orders based on inaccurate information.

  • Update product availability at any time without prior notice.

4. Orders and Payment

  • All payments must be made via the payment methods available at checkout.

  • Confirmation of an order does not guarantee acceptance.

  • We reserve the right to refuse or cancel orders for any reason, including limitations on quantities.

5. Shipping & Delivery

  • Delivery timelines vary depending on your location and selected shipping method.

  • Oxalis is not liable for delays caused by couriers or customs.

  • Any delivery date provided is an estimate, not a guarantee.

6. Returns & Refunds

  • Returns are accepted within 7 days of delivery for unused items in original packaging.

  • Customers are responsible for return shipping unless the item is defective.

  • Refunds will be processed within 7 business days upon approval.

7. Intellectual Property

All content on the Oxalis website, including text, images, logos, and designs, is the property of Oxalis and protected by applicable intellectual property laws. You may not use, reproduce, or distribute our content without written permission.

8. Privacy

We respect your privacy. Please refer to our [Privacy Policy] for how we collect, use, and protect your personal information.

9. Limitation of Liability

Oxalis is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya. Any disputes shall be resolved by the courts of Kenya.

11. Changes to Terms

We reserve the right to update or change these Terms at any time. Continued use of the website following such changes implies your acceptance.

For questions or concerns, please contact us at:
📧 info@oxalis.co.ke
📞 +254 717 887 880